Terms and Conditions

These conditions of use govern access to and use of CapySpin Casino, the CapySpin Casino website, player accounts, games, promotions, and related services. CapySpin Casino is operated by Capy Holdings Inc. By registering, logging in, or otherwise using the platform you agree to these site terms and any related policies posted on the site. This page explains the main rules, rights, and responsibilities that apply when you use the service.

For details about our overall platform and features, see our review of CapySpin Casino.

Who may use the platform

CapySpin Casino is intended for adults only. You must be at least 21 years old and legally permitted to participate in sweepstakes or online gaming where you are physically located. It is your responsibility to ensure that online gambling and sweepstakes participation are lawful in your jurisdiction.

Access to the platform may be restricted in certain states within the United States. At present, the platform is not available to residents of Alabama, Arizona, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maryland, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia. We may add or remove restrictions as required by law.

Account setup and registration basics

When you create an account you must provide accurate and current information, and keep that information up to date. Accounts must be registered in the name of the individual who will use the account. Each person is allowed one account unless we state otherwise in writing.

We may require you to verify your information, and we may limit certain account features until verification is complete. Providing false or misleading information can result in restrictions on your account, forfeiture of any balances, or account closure.

Identity checks and verification

To protect players and comply with legal obligations, CapySpin Casino may request documents or other information to confirm your identity, age, address, and ownership of payment methods. Typical requests include government-issued photo ID and proof of address, and we may ask for additional documentation where needed.

Verification may be required before deposits are processed, before withdrawals are authorized, or before you can redeem sweepstakes prizes. Verification helps protect your account and ensures payments are made to the correct person.

Keeping your account secure

You are responsible for maintaining the confidentiality of your username and password, and for all activity that occurs under your account. Accounts are personal and may not be shared, sold, or used by another person.

If you suspect unauthorized access to your account, notify support immediately at support@capyspincasino.com. We may suspend or lock an account while we investigate security concerns.

Deposits, withdrawals, and account balances

CapySpin accepts a range of payment options for deposits, including Bank Transfer, MasterCard, and Visa. Withdrawal methods for sweepstakes redemptions may include PayPal, bank transfer (ACH), push-to-card, or gift cards. Payment providers may impose fees, limits, or additional verification steps.

Processing times, minimums, and limits vary by method and are subject to change. Withdrawal requests may be reviewed and verified before approval. We may place temporary holds on transactions where further checks are required. Balances, deposits, and withdrawals are subject to the platform’s verification and anti-fraud procedures.

If a payment or withdrawal is reversed due to suspected fraud, chargeback, or other irregularity, we may suspend account access and investigate before releasing funds.

Coins, bonuses, and promotional rules

CapySpin operates a dual-currency model. "Gold Coins" are for entertainment only and are not redeemable for cash or prizes. "Sweepstakes Coins" can be subject to redemption once they meet applicable playthrough and verification requirements.

Promotions, bonus offers, and free coin grants are subject to specific bonus terms in addition to these site terms. Those terms may include eligibility requirements, playthrough or wagering requirements, time limits, game restrictions, maximum conversion or withdrawal rules, and other conditions. Always review the specific bonus terms for any offer before participating. For full details, see our Bonus Terms page.

Where applicable, sweepstakes redemptions require completion of Know Your Customer verification. Redemption processing typically takes 1 to 3 business days after KYC approval, and a minimum redemption threshold may apply. Promotions are void where prohibited and are available only to eligible players located in permitted states at the time of play.

Game availability and service access

We aim to make a wide selection of games available from our partners, including Belatra Games, Bgaming (Softswiss), Jili Games, and Spade Gaming. Game availability depends on licensing, geographic restrictions, device compatibility, and third-party provider status.

Games, features, and promotions may be added, modified, suspended, or removed at any time. Scheduled maintenance, software updates, or technical issues can affect availability, and we do not guarantee uninterrupted access or an error-free experience. Mobile and desktop compatibility vary by device and operating system.

Fair play and prohibited behavior

Players must use the site lawfully and in good faith. Prohibited behavior includes, but is not limited to:

• using false information, multiple accounts, or accounts registered to another person;
• using bots, scripts, automated systems, or other tools that interfere with fair play;
• colluding with other players, manipulating game outcomes, or exploiting software errors;
• engaging in fraud, chargeback abuse, or other dishonest conduct.

Violations of these rules may result in withholding of winnings, suspension of play, or account closure.

When we may limit, suspend, or close accounts

If we reasonably suspect a breach of the rules, incomplete verification, misconduct, fraud, or illegal activity, we may take one or more of the following actions: restrict deposits, suspend or lock the account, withhold or cancel bonuses, freeze transactions pending investigation, or close the account and void balances. We aim to act proportionately and to communicate clearly about any restrictions, while preserving the integrity and safety of the platform.

Errors, mistakes, and technical issues

Occasionally, games or system displays may contain errors, incorrect balances, or pricing mistakes. If we identify an obvious error, we reserve the right to correct it and to cancel wagers, void prizes, or adjust account balances as needed to correct the issue. Where feasible, we will notify affected players and explain the remedy.

We are not liable for losses resulting from game malfunctions, interrupted sessions, unsupported devices, or third-party system failures, except where applicable law provides otherwise.

Responsible play and player protection

Gambling should be treated as entertainment, and not as a way to earn income. CapySpin provides tools and resources to help players manage their activity, including deposit limits, loss limits, session reminders, and self-exclusion options. If you have concerns about your play, please visit our Responsible Gaming page or contact support for assistance.

Ownership, trademarks, and site content

All content on the site, including design, graphics, software, logos, text, and game assets, are owned by Capy Holdings Inc. or used with permission from licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site content without our prior written consent.

Third-party providers and linked services

Some games, payment processing, and other services are provided by third parties and are subject to their own terms and technical limits. Links to external websites are provided for convenience and do not imply endorsement. We are not responsible for the practices or content of third-party providers.

Limits on liability and "as is" access

The platform and its content are provided "as is" and "as available." We do not guarantee that access will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, Capy Holdings Inc. is not liable for indirect losses, lost profits, or special damages resulting from use of the service, technical failures, third-party actions, force majeure events, or misuse of the platform.

Changes to these site terms

We may update these conditions of use from time to time. Any changes will be posted on this page, and the latest version will apply from the date shown. The current version of these terms is effective as of May 8, 2026. You should review these terms periodically; continued use of the service after changes are posted constitutes acceptance of the updated terms.

Related policies you should read

These site terms work alongside other key policies that affect your use of the platform. Please review our Privacy Policy, Bonus Terms, AML/KYC policy, and Cookie Policy for additional details and legal obligations.

How to contact us

If you have questions about these conditions of use or need help with your account, you can reach our support team via live chat, the FAQ, or by email at support@capyspincasino.com. We aim to respond promptly and to resolve queries in a clear, fair manner.

These rules are intended to set clear expectations for using CapySpin Casino, to protect players, and to ensure the platform operates in a transparent and responsible way. By continuing to use the site, you confirm that you accept these site terms and any related policies.